Invoice online payment facility - frequently asked questions

OEH is moving to an invoice online payment facility to further comply with Payment Card Industry – Data Security Standards (PCI DSS). The Online Payment Facility allows the customer to make payment anytime, from anywhere with ease and security.

Note: OEH cluster group includes Office of Environment and Heritage, Environment Protection Agency, Heritage Council, Royal Botanic Gardens Trust, Centennial Park and Moore Park Trust, Environmental Trust.

All OEH customers wishing to pay their invoices online by credit cards.

A hyperlink to the Online Payment portal is provided on the electronic copy of your invoice. Click on the link and you will be taken to the online payment portal secure internet page. If you do not have an electronic copy of the invoice you can type the URL address shown on the invoice into your internet search browser.

No.  To select an invoice to pay you only need to enter the following 3 details found on your invoice copy, the Company Code, Customer Number and Invoice number.  

OEH accepts payments by MasterCard and Visa. A credit card surcharge of 0.4% will be charged on all transactions.

All online transactions and information comply with the relevant industry security standards.

To select an invoice to pay you are required to enter the Company Code, Customer Number and Invoice number found on your invoice. The payment amount will be the value of the invoice. Standard credit card details are then required to complete the transaction.

Once you have entered in all your details and clicked "confirm" your transaction will be processed in a few seconds (depending on internet connection) and a receipt displayed. Please print/email a copy of this as your receipt contains information that may be necessary for any future queries.

No, you can only pay for a single invoice in one transaction, if you wish to pay more than one invoice you can search for the other invoice and pay with a second transaction. Alternatively you can contact Accounts Receivable on Phone (02) 9585 6682 or email accounts.receivable@environment.nsw.gov.au

No, the payment amount will default to be the value of the invoice, this cannot be changed. If you wish to pay an alternative amount please can contact Accounts Receivable on Phone (02) 9585 6682 or email accounts.receivable@environment.nsw.gov.au

If you cannot find the invoice you require on the Payments Portal page, please check the details you are entering. If you still are having an issue please contact Accounts Receivable on Phone (02) 9585 6682 or email accounts.receivable@environment.nsw.gov.au

No, Invoices with Credit Notes or partial payments made against them will not be available. Customers will be able to pay these excluded Invoices by EFT or by contacting Account Receivable by Phone (02) 9585 6682 or email accounts.receivable@environment.nsw.gov.au

Customers will continue to receive OEH Invoices via email (preferred) or mail. If you are receiving invoices by mail and would like email instead please contact Account Receivable by Phone (02) 9585 6682 or email accounts.receivable@environment.nsw.gov.au to update your contact details.

Customer queries relating the Invoice details should be addressed to the Accounts Receivable team contact number located on their invoice.  Account Receivable by Phone (02) 9585 6682 or email accounts.receivable@environment.nsw.gov.au

If you cannot access the internet, please check your computer connections and if necessary contact your internet service provider.

If you have clicked the invoice link and cannot access the Online Payment Portal secure internet page please check your computer connections and internet access.  If your internet access is OK, please try the link again.  If again not successful you can type the URL address shown on the invoice into your internet search browser to be taken to the online payment portal secure internet page.

If you cannot access the electronic copy of the invoice, you can type the URL address shown on the invoice into your internet search browser to be taken to the online payment portal secure internet page.

If you cannot access the Online Payment Portal please check your computer connections and internet access.  If your internet access is OK then please contact Accounts Receivable on Phone (02) 9585 6682 or email accounts.receivable@environment.nsw.gov.au

If you can’t process a payment on the Westpac Portal you should contact Accounts Receivable on Phone (02) 9585 6682 or email accounts.receivable@environment.nsw.gov.au